Jibe, Inc., a leading recruitment technology company, today announced Mark Bissell as the company’s Senior Vice President of Customer Success. A veteran of the enterprise HR software industry, Bissell was hired for his experience and passion for maximizing customers’ success and their return on investments in software-as-a-service. Reporting to Jibe CEO Joe Essenfeld, Bissell will lead a 25-person global team responsible for customer success, support, and professional services for Jibe’s recruitment software.
“The SaaS business model necessitates a customer-centric approach so that value is delivered right from day one of implementation throughout the entire subscription cycle,” said Jibe CEO Joe Essenfeld. “With his considerable enterprise and HR tech experience, Mark understands this challenge like few others, and his role on the Jibe management team will be paramount.”
For more than 20 years, Bissell has applied technology to solve business problems and ensure customer success. He joins Jibe from WeSpire, a cloud-based employee engagement platform where he was Vice President of Customer Success. Before that, he was Vice President of Customer Value and Renewals at SuccessFactors, where he built and oversaw the company’s global customer retention and renewals programs. Bissell held various leadership roles over more than eight years at SuccessFactors, helping the company grow from a startup to a $327M company, ultimately acquired by SAP for $3.4B.
Bissell was also a founding member of the Technology Services Industry Association’s Service Revenue Generation Advisory Board and is member of and speaker for the Customer Success Association.
“The talent acquisition industry has been relatively slow to adopt technologies such as SaaS and mobile, and that creates a huge opportunity for Jibe to disrupt hiring as we know it,” said Bissell. “Jibe’s focus on helping enterprises attract the best talent by building branded, consumer-friendly candidate experiences truly sets them apart, and my proficiency at accelerating customer success will only add to Jibe’s strategic advantage.”